Not right for you, or something broke? Sort it out online in a few minutes. You have 30 days from delivery to return it, the warranty is 24 months.
You can do it all yourself, online. Just follow the steps.
Enter your order number and email and choose what you are returning or claiming. It takes a minute.
In the original box, with the cable, carabiner and manual. For a return the KIRAO must be undamaged, so pack it well for the trip.
Choose the shipping option that suits you and follow the instructions in the form.
Once the parcel arrives, we refund you within 14 days or send a new unit. We keep you posted by email.
No questions asked. The KIRAO must be undamaged, in its original packaging and with all accessories (cable, carabiner, manual). We refund the full amount the same way you paid.
Not charging, not starting or not holding? Tell us what is happening, ideally with a photo or a short video. We replace a faulty unit with a new one.
Until it is ready, write to us via contact with your order number and what you need. We reply within 24 hours on working days.
Write via contact →More answers in the Frequently asked questions.
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